Nursing is the assessment, diagnosis, treatment, and evaluation of human responses to actual or potential health problems. Patient-centered care promotes autonomous decision-making, leadership skills, collaboration with all health team members, is founded on evidence-based standards and research, recognizes nursing's accountability for patient care, care coordination, education and advocacy, and values a healthy balance of mind, body and spirit.
Nursing Practice Model
The management of the patient's care includes planning and providing care, monitoring its results, modifying or completing care and coordinating follow-up to help ensure that the patient's care needs are met or referred. Multiple nursing theories are applied.
Professional Nursing Practice Standards
- Is to partner with and advocate for patients, families and loved ones.
- Is present to touch, heal and teach.
- Is to collaborate with physicians and health care professionals.
- Is to provide independent, interdependent and delegated interventions.
- Is accountable for the outcomes of our interventions.
- Evolved through research.
- Values a healthy balance in our own lives.
Professional Approach to Care
Coordinated care is population-based, across the continuum from pre-admission to post discharge, as needed. It is based on the professional nursing practice standards resulting in a healthy balance of mind, body and spirit. It is based on:
- overall plan of care needs
- patient's response to care delivered
- family involvement
- patient education needs
- discharge planning needs
- care settings involved (number and intensity)
- number of disciplines and specialists involved
- length of stay
The Keys to Nursing Excellence: "The Driscoll Way"
Open, Honest CommunicationCharacterized by:
- Speaking in a clear concise manner
- Assisting team members so as to ensure safe, timely and compassionate nursing care
- Making no assumptions
- Practicing a culture of sensitivity and empathy
- Using age-appropriate language
- Involving patient and family in care
C - communicate effectively while being aware of tone, body language and facial expressions
A - actively listening, maintaining eye contact, refrain from being judgemental
R - respond to questions, concerns or requests in a timely manner
E - engage patient and family, use open ended questions, ask how they would like to be addressed
Creating a Welcoming, Kind and Caring EnvironmentCharacterized by:
- Being personable and friendly
- Displaying great team work
- Greeting the patient and family
- Orienting patient and family to floor (playroom)
- Ensuring room is completely set up and ready for patient
- Sharing with team members pertinent patient information
- Helping guests to get to their destination
C - consistently smile, be courteous, personable and friendly
A - answer call lights in a timely manner, check on patient frequently in all care settings
R - taking responsibility for professional appearance
E - engage patient and family in patient care
Building Relationships Based on Trust and RespectCharacterized by:
- Treating others with respect
- Honoring each others differences as individuals
- Taking the time to follow up on requests and concerns promptly
- Being polite
C - commit to the highest level of ethical behavior and integrity
A - always provide choices to patients and respect those choices
R - respect and protect my patients', families' and coworkers' privacy and dignity
E - exercise TEAM WORK
Every Nurse Assumes AccountabilityCharacterized by:
- Maintaining a safe environment through nursing practice
- Being a team player and open to change
- Anticipating and planning patient needs
- Continuing professional growth and development
- Taking responsibility for your own actions and be part of the solution
C - commit to the care of patients "as if they were your own"
A - assure responsibility for my continuing professional growth and development
R - realize the importance and privilege of what we do for our kids
E - ensure continuity of care
What We Do
The Nursing Organization is committed to providing exceptional [high quality, cost effective] services to maintain and enhance the state of health for the individuals we serve.
Who We Do It For
In providing exceptional health care services that meet or exceed the requirements of our patients and families, the Nursing Organization serves the interests of:
- Our patients and families
- Our colleagues
- Our physicians
- Our referral sources
- Our organization
- Our hospital