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Patient Relations

It is the primary goal of the Patient Relations Department to proactively provide services that meet the needs of our community.

Our Patient Relations Representatives visit with our patients and their families daily to ensure patient satisfaction and assist them with needs that may arise during their visit to Driscoll.

Patient and Parent Rights and Responsibilities


At Driscoll Children's Hospital, we understand that there is more involved in a child's care than just their illness. We strive to ensure that our Patient and Parent Rights and Responsibilities are met in an environment of trust, compassion, and care. We feel that concerns relayed to us from our guests will assist us in our endeavor to enhance the care given to families entering our hospital, clinics or any care area.

Patient Satisfaction


As part of our commitment to providing excellent healthcare and continuous improvement, Driscoll Children's Hospital, in partnership with NRC Picker, a surveyor company with decades of commitment to creating a patient-focused healthcare environment, measures the perceptions and opinions of inpatients, outpatients, emergency patients and physician office patients. Based on patient and families recommendations from these surveys, and from Patient Relations daily rounds, we can develop new opportunities and enhance healthcare services.

Complaints and Grievances


Here at Driscoll Children's Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.

If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at PatientRelations@dchstx.org or call us at (361) 694-4035. A representative will contact you soon.

If any individual (i.e. parent, patient, staff or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035. If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission's Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing complaint@jointcommission.org.

If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at http://www.jointcommission.org/report_a_complaint.aspx

Notice of Privacy Practices


This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Contact Information


Driscoll Children's Hospital
Patient Relations

3533 S Alameda St
Corpus Christi, Texas 78411

For more information, questions or concerns, please call Patient Relations at (361) 694-4035 or email us at PatientRelations@dchstx.org.

For TTY Deaf Messaging Connect to TTY Interpretation by dialing
(800) 735-2989
Patient Relations Representatives accompany visitors, from Elmo to baseball heroes, as they visit patients. The guests pose for pictures with patients as well as put smiles on many of their faces.
Patient Relations Representatives and Naval Air Station, Kingsville and Corpus Christi give patients a chance to tour the bases in a pilot suit made just for them.
A one hour session of scrapbooking, blanket making and seasonal crafting is enjoyed by parents and our representative.
Patient Visitors
Pilot for a Day
Parent Hour