Driscoll Children's Hospital earns 2013 Path to Excellence award for its commitment to improving the patient experience
October 07, 2013
Mauricio Flores, MD, endocrinologist at Driscoll Children's Hospital, and Evelyn Ferrer, Driscoll director of Patient Relations, accept the 2013 Path to Excellence award Sept. 22 in Baltimore.
National Research selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Rate Hospital, Specialty Hospital: Rank Hospital, Children's Hospital: Overall Rating, Adult: Would Recommend Doctor's Office, Pediatric: Would Recommend Doctor's Office, Catalyst Improvement Planner Champion and Most Improved Client.
The winners were selected from the extensive database of National Research hospital customers for their performance over the last four quarters. Driscoll was a top-ranked children's hospital in the Most Improved: Rate Hospital category.
"National Research congratulates Driscoll Children's Hospital for their outstanding achievements," said Susan Henricks, president and chief operating officer of National Research. "We understand that driving improvement changes across an organization takes an incredible amount of resources and dedication - and Driscoll has done exactly that. They are committed to providing the best healthcare possible for their patients and families."
As a 2013 award recipient, Driscoll is among a select group of healthcare innovators leading the way on the path to patient-centered care.
"By partnering with National Research and utilizing its measurement and quality improvement solutions, we have been able to implement changes and make the necessary adjustments to improve the patient and family care," said Evelyn Ferrer, Driscoll director of Patient Relations. "This improvement also gives patients and families the trust and confidence they deserve when seeking the right healthcare provider."