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Patient Relations

It is the primary goal of the Patient Relations Department to proactively provide services that meet the needs of our community.

Our Patient Relations Representatives visit with our patients and their families daily to ensure patient satisfaction and assist them with needs that may arise during their visit to Driscoll.

Patient and Parent Rights and Responsibilities


At Driscoll Children's Hospital, we understand that there is more involved in a child's care than just their illness. We strive to ensure that our Patient and Parent Rights and Responsibilities are met in an environment of trust, compassion, and care. We feel that concerns relayed to us from our guests will assist us in our endeavor to enhance the care given to families entering our hospital, clinics or any care area.

Patient Satisfaction


As part of our commitment to providing excellent healthcare and continuous improvement, Driscoll Children's Hospital, in partnership with NRC Picker, a surveyor company with decades of commitment to creating a patient-focused healthcare environment, measures the perceptions and opinions of inpatients, outpatients, emergency patients and physician office patients. Based on patient and families recommendations from these surveys, and from Patient Relations daily rounds, we can develop new opportunities and enhance healthcare services.

Complaints and Grievances


Here at Driscoll Children's Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.

If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at PatientRelations@dchstx.org or call us at (361) 694-4035. A representative will contact you soon.

If any individual (i.e. parent, patient, staff or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035. If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission's Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing complaint@jointcommission.org.

If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at http://www.jointcommission.org/report_a_complaint.aspx

Notice of Privacy Practices


This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Contact Information


Driscoll Children's Hospital
Patient Relations

3533 S Alameda St
Corpus Christi, Texas 78411

For more information, questions or concerns, please call Patient Relations at (361) 694-4035 or email us at PatientRelations@dchstx.org.

For TTY Deaf Messaging Connect to TTY Interpretation by dialing
(800) 735-2989
Patient Relations Representatives accompany visitors, from Elmo to baseball heroes, as they visit patients. The guests pose for pictures with patients as well as put smiles on many of their faces.
Patient Relations Representatives and Naval Air Station, Kingsville and Corpus Christi give patients a chance to tour the bases in a pilot suit made just for them.
A one hour session of scrapbooking, blanket making and seasonal crafting is enjoyed by parents and our representative.
Patient Visitors
Pilot for a Day
Parent Hour

Patients & Families

News

May is National Trauma Awareness Month

May 05, 2014
Remember to always wear your helmet!
CORPUS CHRISTI - According to the National Highway Traffic Safety Administration more children ages 5 -14 go to emergency rooms for bicycle related injuries than with any other sport, many are head injuries. It is important to keep your head safe and always wear a helmet when participating in a wheeled sport. Here are some tips from...
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Driscoll's kidney transplant recipients come from all over South Texas for annual Reunion

April 28, 2014
CORPUS CHRISTI - On Saturday, Driscoll Children's Hospital will celebrate seven years of renal transplants with patients and their families at the annual Transplant Reunion. For nearly 10 years, Driscoll's Kidney Center has offered comprehensive kidney care to the children of South Texas, including transplantation, general nephrology...
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Driscoll's Teddy Bear Hospital is a chance for patients to be the doctors

April 08, 2014
WHAT: Patients will be the doctors tomorrow during a Teddy Bear Hospital organized by the Stripes Child Life Program at Driscoll Children's Hospital. The event allows children to become more familiar with the medical equipment and procedures involved in their treatment. They'll choose their teddy bear, give it a...
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April is Child Safety Month

April 01, 2014
Driscoll Children's Hospital's Injury Prevention Program team
CORPUS CHRISTI - Motor vehicle crashes are the leading cause of death for children age one through 12 years old. According to National Highway Traffic Safety Administration (NHTSA) crash data, in 2010 almost an average of two children were killed and 325 were injured each day. This fatality rate could be reduced...
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Driscoll patients go to Spurs game courtesy of generous donors

March 28, 2014
WHAT: Five Driscoll Children's Hospital patients and their parents or guardians will gather at the hospital's lobby and depart for San Antonio to see a Spurs game as part of a live auction package purchased at this year's Fiesta de los Niños. Steve and Jessica Johnson of JSJ Services, Inc. have purchased this item...
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