Patient Relations

It is the primary goal of the Patient Relations Department to proactively provide services that meet the needs of our community.

Our Patient Relations Representatives visit with our patients and their families daily to ensure patient satisfaction and assist them with needs that may arise during their visit to Driscoll.

Patient and Parent Rights and Responsibilities

At Driscoll Children's Hospital, we understand that there is more involved in a child's care than just their illness. We strive to ensure that our Patient and Parent Rights and Responsibilities are met in an environment of trust, compassion, and care. We feel that concerns relayed to us from our guests will assist us in our endeavor to enhance the care given to families entering our hospital, clinics or any care area.

Patient Satisfaction

As part of our commitment to providing excellent healthcare and continuous improvement, Driscoll Children's Hospital, in partnership with NRC Picker, a surveyor company with decades of commitment to creating a patient-focused healthcare environment, measures the perceptions and opinions of inpatients, outpatients, emergency patients and physician office patients. Based on patient and families recommendations from these surveys, and from Patient Relations daily rounds, we can develop new opportunities and enhance healthcare services.

Complaints and Grievances

Here at Driscoll Children's Hospital, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.

If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at or call us at (361) 694-4035. A representative will contact you soon.

If any individual (i.e. parent, patient, staff or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035. If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission's Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing

If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Contact Information

Driscoll Children's Hospital
Patient Relations

3533 S Alameda St
Corpus Christi, Texas 78411

For more information, questions or concerns, please call Patient Relations at (361) 694-4035 or email us at

For TTY Deaf Messaging Connect to TTY Interpretation by dialing
(800) 735-2989
Patient Relations Representatives accompany visitors, from Elmo to baseball heroes, as they visit patients. The guests pose for pictures with patients as well as put smiles on many of their faces.
Patient Relations Representatives and Naval Air Station, Kingsville and Corpus Christi give patients a chance to tour the bases in a pilot suit made just for them.
A one hour session of scrapbooking, blanket making and seasonal crafting is enjoyed by parents and our representative.
Patient Visitors
Pilot for a Day
Parent Hour

Patients & Families


Driscoll Children's Hospital adds eight AEDs to non-clinical areas

February 12, 2015
Driscoll Children's Hospital purchased eight Automated External Defibrillators (AEDs), which will be placed in non-clinical areas of the hospital courtesy of a generous donation from the Auxiliary to Driscoll Children's Hospital. The $15,800 donation will help make every hospital visitor - including friends and families of patients...

Once-fragile preemies and their families reconnect with Driscoll staff at NICU Reunion

October 13, 2014
DSC_0448 Infants in Driscoll Children's Hospital's...

Hospital's patients to have signing for Christmas book they created

October 13, 2014
Allison Shaffer is a burgeoning young writer, but she already knows the key to being a great author - create stories that come from personal experience. That's what the 17-year-old former Driscoll Children's Hospital patient did when she wrote "Tiny, The Small Christmas Tree," a Christmas book written by Shaffer and illustrated by...

May is National Trauma Awareness Month

May 05, 2014
Remember to always wear your helmet!
CORPUS CHRISTI - According to the National Highway Traffic Safety Administration more children ages 5 -14 go to emergency rooms for bicycle related injuries than with any other sport, many are head injuries. It is important to keep your head safe and always wear a helmet when participating in a wheeled sport. Here are some tips from...

Driscoll's kidney transplant recipients come from all over South Texas for annual Reunion

April 28, 2014
CORPUS CHRISTI - On Saturday, Driscoll Children's Hospital will celebrate seven years of renal transplants with patients and their families at the annual Transplant Reunion. For nearly 10 years, Driscoll's Kidney Center has offered comprehensive kidney care to the children of South Texas, including transplantation, general nephrology...