Patient Information

Referrals

A referral is not required of Driscoll Health Plan members to begin receiving treatment from Driscoll’s Child and Adolescent Psychiatry Clinic. A New Patient Intake Packet needs to be completed and turned in prior to booking a new patient appointment.

First Visit

Each new patient is asked to complete a New Patient Intake Packet, featuring health history, and a Vanderbilt Assessment form prior to the first visit. We will need to have these returned to us prior to us booking the first appointment. This will help our medical staff make a prompt and accurate assessment during the first visit. Please bring your current insurance cards, including Medicaid cards, and any current prescription bottles. You will need to arrive on time. Patients who arrive 15 minutes late may have to be rescheduled.

Your child will be in the room with you for the evaluation. If you prefer to speak with the doctor alone, you will need to bring someone to watch your child in the lobby. First appointments can last between 60 and 90 minutes.

Prior to all sessions, the patient is prepared and triaged, with a nurse or medical assistant taking vital signs and noting medication intake and all relevant information needed.

Routine or Follow-Up Visit

Always bring your insurance cards, including Medicaid cards, and all prescription medications.

 Cancellation Policy

Please call to cancel any appointments you will be unable to keep at least 24 hours in advance so that we may offer these appointments to other patients in need of treatment. We do our best to see every patient at their scheduled time; however, we reserve the right to reschedule your appointment in the event of a provider emergency or if the patient arrives 15 or more minutes late for an appointment. Same day cancellations are also counted as “no shows.” Excessive no shows will lead to possible discharge from the clinic.

 Patient Forms

The following forms are available for download, to fill out and bring to your appointment as requested.

New and Existing Patient Forms:

Billing and Insurance

The Child and Adolescent Psychiatry Clinic is available to Driscoll Health Plan members and accepts BCBS of Texas. Starting 2/1/2021, Humana Commercial Insurance will also be accepted.

Prescriptions and Refills

Please bring all prescription medications, including vitamins and herbal supplements, to each appointment, even if prescribed by another physician. Whenever possible, please ask for all refills of continuous medications during your appointment.

If your prescription expires before your next visit, please contact our office for refills. Please allow 7-10 business days to process refill requests. All controlled substance prescriptions must be picked up in our office and all other non-controlled substance prescriptions will be faxed to your pharmacy. Please provide us with your current pharmacy.

Rides through Medicaid

Medicaid offers a benefit that provides children with Medicaid and their parent with free rides or money to help get to and from appointments.

The benefit can pay for a bus ride or ride sharing services. It can also pay mileage to the parent or someone providing the ride. Drivers must have a current driver’s license, inspection sticker, license plate, car insurance and Social Security number.

More information is available by calling 1-877-MED-TRIP (1-877-633-8747), Monday through Friday, 8 a.m. to 5 p.m., or online at www.HHSC.state.tx.us under “Questions about your benefits?”