Complaints and Grievances

Here at Driscoll, we recognize that complaints relayed to us from our guests will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals.

If you have a complaint that you would like us to help you resolve, please contact the Patient Relations Department at [email protected] or call us at (361) 694-4035. A representative will contact you soon.

If any individual (i.e. parent, patient, staff, or medical staff) has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the Patient Relations Department for assistance by calling (361) 694-4035.

If the concerns cannot be resolved through the hospital, the individual (i.e. parent, patient, staff or medical staff) is encouraged to contact the Joint Commission’s Office of Quality Monitoring by calling 1(800) 994-6610 or e-mailing [email protected].

If we are not successful in addressing your concerns to your satisfaction, you are encouraged contact the Joint Commission (JC) at

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