Frequently Asked Questions


You may be eligible for financial assistance. Please read more on our Charity Care page.

A physician-to-physician referral is necessary to admit a pediatric patient. To learn more about referrals, please call the appropriate specialty clinic or Admitting Services.

The Admitting Department is open 24 hours a day, 7 days a week. 

The Admitting department is on the first floor of Driscoll Children’s Hospital - Corpus Christi. Once you take a right behind the gift shop, you'll find it on the left.

Plan to arrive earlier than your scheduled appointment to complete paperwork. It’s important to bring any documents the referring provider may have given you. Please bring picture IDs and insurance cards.

  • For Admissions: go to the Admitting office on the main campus.
  • For Emergency Service: go to the Emergency Department.
  • For Radiology: go to the second floor of the main campus.
  • For Lab Services: go to the first floor Pavilion, Mon–Fri, 7:30 a.m.–6 p.m. For all other dates and times, go to the main campus Admitting office.
  • For EEG, Echo, Stress Exams, EKG, ECG and High-Risk Follow-up Program: go to the main campus Admitting office.
  • For Orthopedic, Rehabilitation and Audiology Services: go to the Rehabilitation building.
  • For Outpatient Surgery or Outpatient Cath Lab Services: go to the first floor of the Pavilion.
  • For Clinic Services: go to the Sloan, Furman or Health Center buildings depending on which provider you have an appointment to see. 
  • Picture IDs
  • Insurance cards 

Hospital Rio Grand Valley

Driscoll Children’s Hospital Rio Grande Valley will be an eight-story designated freestanding children's hospital, independently operated by Driscoll, will provide acute pediatric healthcare 24 hours a day, seven days a week. 
The Driscoll Children’s Specialty Centers in McAllen, Harlingen and Brownsville are able to provide a number of subspecialty services, 8 a.m. to 5 p.m. Monday through Friday. Driscoll Children’s Quick Care – McAllen provides after-hours medical treatment for minor illnesses and injuries seven days a week.

Yes. Driscoll Children’s Specialty Centers in McAllen, Harlingen and Brownsville, along with Driscoll Children’s Quick Cares in McAllen and Edinburg will continue to operate.

We’re seeking the most talented and compassionate individuals in clinical, professional, ancillary and support staff positions to help fulfill our mission.

The services and programs offered by Driscoll Children’s Hospital Rio Grande Valley will include: 

  • Full spectrum of pediatric specialists including cardiologists, endocrinologists, gastroenterologists, nephrologists, orthopedists, otolaryngologists, and pulmonologists 
  • Acute inpatient and outpatient surgery with pediatric anesthesiologists 
  • Emergency services including a level III pediatric trauma center 
  • Level III Neonatal Intensive Care Unit (63 beds) 
  • Pediatric Intensive Care Unit (8 beds) 
  • Rehabilitation services, including physical therapy, occupational therapy and speech therapy 
  • Imaging, including MRI with anesthesia 
  • Laboratory services 
  • Child Life program, which educates patients and caregivers and helps reduce their stress and anxiety during the healthcare experience 
  • Pediatric residency program based in the RGV 

Driscoll Children’s Hospital Rio Grande Valley will provide pediatric healthcare 24 hours a day, seven days a week.

Driscoll Children’s Hospital Rio Grande Valley is scheduled to open in 2024.

No. Driscoll Children’s Hospital Rio Grande Valley will be a freestanding children’s hospital, independently operated by Driscoll Health System. It will be the only designated freestanding children’s hospital in the Rio Grande Valley.

The new hospital will be located in Edinburg, TX at the corner of McColl Road and Michelangelo Dr. (2820 W. Michelangelo Dr.).


Sweat tests are used to test for cystic fibrosis. The salt (sodium and chloride) from a stimulated area of the skin is measured. Please call the lab to schedule the test prior to arrival and prepare to be at the lab for at least two hours.

A glucose tolerance test is used to detect diabetes or hypoglycemia. This test has a timed blood collection, and you should prepare to be at the lab for at least three hours. The two main tests are used to measure the presence of blood sugar problems.

The laboratory will send your test results to your doctor’s office. Your doctor will discuss the results with you. If you are registered in MyChart, results will post electronically.

Specimen collections may be obtained by blood (from the heel, finger or venous), urinalysis (clean catch or bagged), swabs and feces.

A blood test is a routine yet important medical procedure that can assist your child's physician in diagnosing an illness or monitoring treatment.

No. For your convenience, lab services are provided on a walk-in basis, no appointment necessary.

Patient Records

  • Provide all requested information. 
  • Be very specific about the information you need to have released. Write down dates, types of visits, and what parts of the record you need. 
  • For X-ray films/images, please state on the form that you need X-ray films/images. 
  • Sign and date the authorization using your full legal signature. 
  • Mail the authorization form to: 
    Attention: HIM Medical Record Release 
    Driscoll Children’s Hospital 
    3533 S. Alameda St. 
    Corpus Christi, TX 78411 
  • Or fax to (361) 808-2056

For questions, please contact a record release representative at (361) 694-5468. Please remember, if any information is missing or incomplete, we must return the form to you. This may delay the release of information.

To request a copy or have a copy of the medical record sent to another party, call Driscoll Children's Hospital Health Information Management Department at (361) 694-5468 between 8 a.m. and 5 p.m., Monday through Friday. We will be happy to mail or fax you a form. You may also obtain a form from your Specialty Clinic.

Parents or legal guardians (without court-imposed restrictions) may obtain and/or authorize the release of protected health information from their child's medical record from Driscoll Children's Hospital. Individuals over the age of 18 must authorize the release of their own information.

Types of Surgery

Surgery can be classified as major or minor, depending on the seriousness of the illness, the parts of the body affected, the complexity of the operation and the expected recovery time.

  • Major surgery: These are surgeries of the head, neck, chest and abdomen. The recovery time can be lengthy and may involve a stay in intensive care or several days in the hospital. There is a higher risk of complications after such surgeries. In children, types of major surgery may include, but are not limited to, the following:
    • Removal of brain tumors Correction of bone malformations of the skull and faceRepair of congenital heart disease, transplantation of organs and repair of intestinal malformationsCorrection of spinal abnormalities and treatment of injuries sustained from major blunt traumaCorrection of problems in fetal development of the lungs, intestines, diaphragm or anus
    Minor surgery: Some surgeries that children undergo are considered minor. The recovery time is short and children return to their usual activities rapidly. These surgeries are most often done as an outpatient, and children can return home the same day. Complications from these types of surgeries are rare. Examples of the most common types of minor surgeries may include, but are not limited to, the following:
    • Placement of ear tubes Hernia repairs Correction of bone fracturesRemoval of skin lesionsBiopsy of growths
  • Elective surgery: These are procedures that may be helpful, but are not necessarily essential, for your child to undergo. An example might be to have a birthmark removed or to circumcise your male infant.

    Required surgery: These are procedures that need to be done to ensure the quality of your child's life in the future. An example might be having a spinal fusion to correct severe curvature of the spine. Required surgery, unlike emergency surgery, does not necessarily have to be done immediately and can allow you time to prepare your child for the experience.

    Urgent or emergency surgery: This type of surgery is done in response to an urgent medicalneed, such as the correction of a life-threatening congenital heart malformation or the repair ofinjured internal organs after an automobile accident.

    You and your child's physician will discuss surgery as a way to correct your child's health problem. This decision will be based on careful evaluation of your child's medical history and medical tests, such as blood tests, X-rays, MRI, CT scan, electrocardiogram or other laboratory work performed to determine the exact diagnosis.


    Driscoll Children’s Hospital is a breastmilk donation drop-off site for Mothers’ Milk Bank.

    Donating your breastmilk can help save the lives of babies in need. 

    To learn more about donating breast milk, visit Mothers’ Milk Bank or call (512) 494-0800.

    • Breast milk reduces the risk of allergic reactions in infants
    • Studies indicate a higher IQ in breastfed babies
    • Protects mom against breast and ovarian cancers and diabetes
    • Transmits mom's immunities to the infant
    • Reduces crying and colic in infants
    • Promotes bonding and reduces cases of abuse and abandonment
    • Allows mom time to cuddle and nurture her baby
    • Mom's milk changes to meet the baby's specific needs
    • Protects the environment: no packaging, no plastics, no waste
    • Saves money
    • Makes traveling easier
    • Allows mom to spend more time with the entire family
    • Allows mom to miss fewer work or school days because baby is sick less often
    • Helps uterus return to pre-pregnancy shape and size


    Click on the red handset icon (hang up icon) and then click End

    Click the chat icon (chat icon) to chat with your healthcare provider.

    Do not use any apps that use your camera or microphone like Facebook, Zoom, FaceTime, Skype, or Google Hangouts.

    No. Do not take or receive phone or video calls because it could end your virtual visit too soon.

    No. Your healthcare provider just put you on hold and will be back soon.

    Click the gear icon (gear icon) and see if you can select a different camera or microphone.

    Make sure there are no red Xs on the camera and microphone icons.

    Follow the directions on the screen. If you still get an error message, click the help button.

    You can use a touchscreen, mouse, or trackpad to sign the form.

    Yes, but make sure it can use your camera and microphone.

    You may still go through browser. If you prefer to have app on your device, please download the Patient App for the best possible online experience. Make sure the Patient App can use your camera and microphone

    Contact your healthcare provider to reschedule.

    Start video visit in MyChart or click the link in your email or text message.

    You will be able to connect to video through your MyChart account or your healthcare provider will send you an invite by email or text message.

    1. Go to the App Store (iPhone and iPad) or Google Play.
    2. Search for "Teladoc Health Patient App".
    3. Tap Get (iPhone and iPad) or Install (Android).
    • Chrome on Windows, Mac OS and iOS
    • Safari on Mac OS and iOS
    • Firefox on Windows
    • Edge on Windows
    • Windows devices running Windows 10
    • Macs running Mac OS 10.14 and later
    • iPhones and iPads running iOS 12.1 and later
    • Android mobile device

    Yes. The Teladoc Health Patient App complies with the Health Insurance Portability and Accountability Act (HIPAA), a US law that protects patient information

    Surgical Site Infection

    Before your surgery:

    • Tell your doctor about other medical problems you may have. Health problems such as allergies, diabetes, and obesity could affect your surgery and your treatment.
    • Quit smoking. Patients who smoke get more infections. Talk to your doctor about howyou can quit before your surgery.
    • Do not shave near where you will have surgery. Shaving with a razor can irritate your skin and make it easier to develop an infection.

    At the time of your surgery:

    • Speak up if someone tries to shave you with a razor before surgery. Ask why you need to be shaved and talk with your surgeon if you have any concerns.
    • Ask if you will get antibiotics before surgery.

    After your surgery:

    • Make sure that your healthcare providers clean their hands before examining you, either with soap and water or an alcohol-based hand rub.

    If you do not see your providers clean their hands, please ask them to do so.

    • Family and friends who visit you should not touch the surgical wound or dressings.
    • Family and friends should clean their hands with soap and water or an alcohol-based hand rub before and after visiting you. If you do not see them clean their hands, ask them to clean their hands.
    • Before you go home, your doctor or nurse should explain everything you need to know about taking care of your wound. Make sure you understand how to care for your wound before you leave the hospital.
    • Always clean your hands before and after caring for your wound.
    • Before you go home, make sure you know who to contact if you have questions or problems after you get home.
    • If you have any symptoms of an infection, such as redness and pain at the surgery site, drainage, or fever, call your doctor immediately. If you have additional questions, please ask your doctor or nurse.

    To prevent SSIs, doctors, nurses, and other healthcare providers:

    • Clean their hands and arms up to their elbows with an antiseptic agent just before the surgery.
    • Clean their hands with soap and water or an alcohol-based hand rub before and after caring for each patient.
    • May remove some of your hair immediately before your surgery using electric clippers if the hair is in the same area where the procedure will occur. They should not shave you with a razor.
    • Wear special hair covers, masks, gowns, and gloves during surgery to keep the surgery area clean.
    • Give you antibiotics before your surgery starts. In most cases, you should get antibiotics within 60 minutes before the surgery starts and the antibiotics should be stopped within24 hours after surgery.
    • Clean the skin at the site of your surgery with a special soap that kills germs.

    Yes. Most surgical site infections can be treated with antibiotics. The antibiotic given to you depends on the bacteria (germs) causing the infection. Sometimes patients with SSIs also need another surgery to treat the infection.

    A surgical site infection is an infection that occurs after surgery in the part of the body where the surgery took place. Most patients who have surgery do not develop an infection. However, infections develop in about 1 to 3 out of every 100 patients who have surgery. Some of the common symptoms of a surgical site infection are:

    • Redness and pain around the area where you had surgery
    • Drainage of cloudy fluid from your surgical wound
    • Fever

    The Hospital Setting

    With a major surgical procedure, the time in the hospital is determined by the nature of the surgery and the health of your child. Some surgeries will require a stay in intensive care for close monitoring before your child is moved to a regular inpatient bed. On the pediatric unit, your child's recovery will continue to be monitored and immediate medical attention will be provided in case of complications. Your surgeon will be able to discuss your child's expected length of stay when you first meet during the preoperative visit. If your child has underlying medical conditions, his/her recovery time may be longer.

    Many surgeries performed on children are done as an outpatient. With minor surgeries, your child will return to the outpatient surgery center after spending the required time in the recovery room. When your child is fully awake, able to drink some fluids and meet all discharge criteria required by your child's surgeon, he/she will be discharged home. Some surgeries require that your child stay overnight to allow observation by the nursing staff.

    Your child most likely has been referred by your pediatrician to a pediatric surgeon or other specialist that has special training to care for infants, children and adolescents. Surgery may be performed at a physician's office, a clinic, an outpatient surgery center or the hospital, depending on the following:

    • The reason for surgery
    • Whether the surgery is considered major or minor
    • Whether or not the surgery is an emergency
    • Your physician's preferences
    • Your preferences

    Pediatric surgeons often work with a multidisciplinary team, including anesthesiologists, radiologists, nurses and other medical professionals who are experienced in caring for children.

    Find a Doctor

    Search All Doctors

    Search Specialties

    Search Specialties
    cross linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram