Epic MyChart App Privacy Policy

Your Personal Information

The limited ways we use your information

We do not sell or license your information. These are the limited ways we interact with your information in the connection with our branded MyChart mobile app.

Driscoll may interact with your sensitive data to provide certain features, such as video visits or mobile appointment check-in. The first time you try to use any of these features, we will ask for your consent within the app and will only allow you to use a feature if you give consent. You do not have to provide consent if you do not want to allow Driscoll to interact with your data as requested. Driscoll is developed by Epic Systems Corporation; please refer to Epic’s Mobile Application Privacy Policy for Patients for more detailed information about the limited ways they may interact with your information to make your use of Driscoll possible.

· If access is given and you choose to add a profile photo to our branded MyChart mobile app, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our branded MyChart mobile app the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it. If you already have a photo stored in your profile through Driscoll, we do not interact with that photo in any way.

· When you choose to use Apple HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our branded MyChart mobile app, the identifiers are deleted.

· We do not interact or store your Bluetooth data.

· When you choose to view documents from Driscoll (such as letters or images) using our branded MyChart mobile app, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our branded MyChart mobile apps.

· When you choose to include a photo or video in a message you send to Driscoll using our branded MyChart mobile app, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device or take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app until you choose to delete it.

· Driscoll offers telehealth visits using our branded MyChart mobile app. When you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video or audio data from these visits.

· Driscoll offers automatic appointment arrival and, if you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our branded MyChart mobile app or disable automatic appointment arrival, the identifiers are deleted.

· Driscoll offers location-based check in for in-person appointments and allows you to find urgent care/quick care providers near you. You may choose to allow our branded MyChart mobile app to interact with your location data for those purposes. We do not store your location data.

· While you use our branded MyChart mobile app, if you choose to call a phone number displayed within the app, we will ask for permission to access your device’s phone to place a call to the phone number. We do not store your call history or data about the call.

· While you use our app, we collect non-identifying information so we can provide customer service to you and understand how people use our branded MyChart mobile app so we can improve our products. This information includes the time you began using the app, any error messages or codes, the model of device used and its operating system, and the version of our branded MyChart mobile app used. If you use Android devices, we also collect your connection type (cellular or Wi-Fi) during an error.

· You may contact us through email at [email protected]. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.

Your Healthcare Organizations

To use our branded MyChart mobile app, you must have an account with Driscoll, which uses Epic’s software. Because of this, your use of our branded MyChart mobile app is also subject to Epic’s privacy policy. You may view Epic’s privacy policy here.

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